Refund & Cancellation Policy

1. Summary

The detail follows. The Client Service Agreement controls in the event of any conflict with this Policy.

2. How to Cancel

Email hello@jaccollectiveco.com from the email address on your account with the subject line: "Cancellation — [Client Legal Name]"

Cancellation is effective thirty (30) days after we receive your notice. We will confirm receipt within one (1) business day and will process the cancellation per these terms.

3. The Partnership

• Month-to-month from the service start date. No minimum term and no early-cancellation liability.
• Cancel anytime with thirty (30) days' written notice via email.
• The current month's fee is not refunded.
• Services continue through the end of the notice period.

4. Annual Prepay

JAC does not currently offer an annual prepay option. If that changes in the future, updated terms (including any refund treatment) will be published here and in the Client Service Agreement before being offered to any Client.

5. Failure to Perform by JAC

If JAC Collective materially fails to perform a covered deliverable (for example, missed clip delivery cadence over a full month without legitimate cause), and we do not cure within fifteen (15) days of written notice from you:

• You may terminate under Section 11.2 of the Client Service Agreement.
• We will refund the pro-rata portion of the current month's fee corresponding to the period of non-performance.

We will offer credit or re-performance as a first option, but you may elect a cash refund where the failure was material and uncured.

6. Ad Spend

• Ad spend that has been deployed to ad platforms (Meta, Instagram, Google, etc.) is not refundable from JAC Collective. The platforms have their own refund policies, which we will help you navigate as a courtesy.
• The $149/mo bundled Meta & Instagram ad allocation included in your $499 that has not been deployed by month-end is forfeited and not refunded or rolled over.
• Pass-through ad spend you funded to JAC's account but that has not yet been deployed is refundable on cancellation, net of any platform processing fees.
• Google Ad Grant spend is Google's own free grant budget, not client funds, and is therefore never refundable from JAC Collective or Google.

7. Refund Mechanics

• Refunds, where owed, are issued to the original payment method via Stripe within fourteen (14) business days of the cancellation effective date.
• For ACH or wire payments, refunds are issued by the same method.
• Stripe and other third-party payment processing fees are non-refundable from JAC Collective. We pass these through at cost.

8. Disputes

If you dispute a charge on your statement, please contact us first at hello@jaccollectiveco.com. We will respond within two (2) business days. Filing a chargeback with your card issuer without first attempting to resolve with us may result in account termination for the duration of the dispute and could affect your eligibility for future services.

9. Updates

We may update this Policy. Updates apply prospectively. Active subscriptions remain governed by the version of this Policy in effect at the time of their last contract execution, unless they explicitly accept the updated version.

10. Contact